Refund and Return Policy

At Official Travis Scott Merch, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a refund and return policy to ensure a smooth shopping experience. Please read the following policy to understand how we handle returns and refunds.

1. Returns

  • We accept returns on unworn, unused, and unwashed items within 30 days from the date of delivery.
  • To be eligible for a return, the product must be in the original condition with all tags, packaging, and accessories intact.
  • Please ensure the item is carefully packed when returning to avoid damage during transit.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Send an email to support@travisscottmerchus.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization and return shipping instructions.
  3. Ship the Item Back: After receiving the return authorization, send the item back to the address provided. You will be responsible for the return shipping costs unless the item was damaged or incorrect.

3. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping fees are non-refundable, and the cost of return shipping is the customer’s responsibility unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@travisscottmerchus.com. We will offer a replacement or a full refund at no extra cost, and we will cover the return shipping.

5. Sale or Discounted Items

Items purchased during a sale or with a discount code are eligible for returns and refunds under the same conditions as regular-priced items. However, certain sale items may be marked as final sale and are non-returnable. Please check the product description for any specific terms.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the replacement item.

7. Non-Returnable Items

  • Underwear, socks, or intimate apparel are non-returnable for hygiene reasons.
  • Custom or personalized items are also non-returnable unless they are defective or damaged.

8. Contact Us

If you have any questions or need assistance with your return or refund request, please contact us at:

Email: support@travisscottmerchus.com